Menu
ACQUIRE, RETAIN, SERVE, GROW YOUR CUSTOMER BASE WITH TOP CLASS CPaaS.
In communications, we are partnering in certain industries with Infobip – a leader in CPaaS.
Infobip’s solutions allow each and every business to delight their end customers / citizens with intelligent conversations globally and securely.
Government Industry
Transforming citizen engagement with AI-powered experiences
Discover how chatbots for the government sector can streamline communication, deliver essential information, ensure swift resolutions, and bring citizen experience to the next level.
AI-powered chatbot for 24/7 citizen support
Provide relevant information and offer citizens quick resolution times and quality customer service.
Emergency information
During natural disasters or emergencies, chatbots can provide citizens with up-to-date information on evacuation procedures, shelter locations, and emergency contact numbers, enabling government agencies to disseminate critical information quickly and efficiently.
Citizen queries
Chatbots can handle common citizen queries regarding government services, such as how to renew a driver’s license, apply for permits, or pay taxes. Reduce the workload on government call centers and administrative staff.
The future of citizen communication is digital
Provide superior citizen experiences through easy-to-use communication solutions that increase efficiency and reduce costs.
Provide 24/7 support
Set up a virtual assistant to answer FAQs to reduce staff workload and wait times, with the ability to transfer the conversation to a live agent when necessary.
Omnichannel support
Engage citizens across various channels, including SMS, chat apps, and social media platforms.
Scalability
Handle large volumes of communication without compromising on performance.
Personalization
Tailor interactions based on the specific demographics and citizen needs.
Accessibility
Bridge the gap for users with visual impairments or speech difficulties with text-to-speech and speech-to-text functionality.
Multilingual support
Interact with citizens in their preferred language.
Horizonal Coverage
Reassure customers with secure interactions
Provide outstanding digital customer experience over the most popular channels, securely. Be available 24/7 with unparalleled uptime and intelligent omnichannel solutions, tailored for financial services.
Digitally transform your institution on a single platform
Optimize processes and reduce costs with an omnichannel communication solution.
Keep your clients and your business protected
Make sure digital clients are who they claim to be with authentication that easily verifies their identity. Keep users engaged while authenticating over a friction-free channel – unsusceptible to external attacks.
Be there at every step of the customer lifecycle
Excellent digital customer experience relies on personalization. Harness your rich data and provide the most suitable products for your customers along every step of their lifecycle.